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User guides

Business Support

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Business Support

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Business Support

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Registration / Signing in

Why do I need an Amway ID?
Amway ID will be the new way to connect to all Amway digital applications - once they are updated. It will give you the convenience of having only one sign in and one password for the Amway website and all Amway apps.
What is my Amway ID?
Your Amway ID is your unique, new sign in to all Amway applications globally. It will replace any sign in names or IDs you may have used previously. Your Amway ID is your email address, so you need to use one that is exclusive to you. To set up your Amway ID and create your new password, click the Sign In symbol in the top right hand corner of the home page and follow the instructions.
Does the Amway ID replace my Amway ABO number?
Your Amway ID does not replace your Amway ABO number. Amway ID is your unique email address which you need to sign in to Amway systems. You will still be connected to your original ABO number.
Do I need to keep my old login ID/username(s)?
We are in the process of updating our online sites and business apps - and rolling out the new technology globally. During the change-over period, if you have international business, you will need to use your "old" sign in details for the countries and apps (e.g. Kiosk) that have not yet been updated. At the end of the roll out, your new Amway ID digital identity will be the only login and username you will need for all your online Amway applications, in every country.
How do I register as an Amway Business Owner (ABO)?
Go to the home page and click the Register button in the top right hand corner. Choose the option to Become an Amway Business Owner and enter your details in the online form. You will need to sign the contract, which you can do online using an e-signature.
How do I register as a Customer?
There are two ways to register as a Customer:
1. On the home page. Click the Register link in the top right hand corner and select the option to Register as Customer. Then complete your details and follow the step-by-step process to create your account.
2. During checkout. Add your chosen products to the shopping cart and proceed to checkout. You will be asked to register as part of the payment process.
What is a co-applicant/second applicant?
A co-applicant is someone who runs your Amway business with you and uses the same Amway ABO account for orders. People often add a family member, spouse or partner as a co-applicant. You can add a co-applicant when you register as an ABO, or at any other time from the My Account page. The co-applicant becomes an ABO and their name will be added to your contract.
Why aren't my login details working?
From February 2018, you need to use an Amway ID to log in. This will be your email address. Go to the home page and click the Sign In button in the top right hand corner. Follow the instructions to create your Amway ID and new personal password. You can then sign in and access your online account.
For more detailed information please refer to: Migration from old Amway Online

My account

How I can sign in?
To sign in/log in to Amway website you need to create and use an Amway ID. If you do not have an Amway ID, click Sign In in the top right hand corner of the home page and follow the instructions to create one.
For more detailed information please refer to: Migration from old Amway Online
What should I do if I've forgotten my password?
Please follow the steps below to create a new password.
1. On the home page, click the Sign In link in the top right hand corner of the screen.
2. Click the Need help signing in? link on the sign-in form.
3. Click the I need a new password button.
4. Enter your Amway ID (the email address you used when you last signed in). Complete the CAPTCHA check and click Submit.
5. Wait for an email to arrive in the email account you provided on the form.
6. Open the email message and click the Reset My Password button. A form will open on a new internet page.
7. Enter a new password into the fields presented and click Submit to reset your password. Remember: Your new password must have at least 8 characters and contain one letter and one number.
8. Done! You will now be able to sign in with your new password. We will send an email message to notify you that the change was successful.
Can I change my address details?
Yes, you can! Our system allows you to allocate different addresses for billing, mailing and shipping. To edit these details simply sign in and select My Account. Then click on My Addresses to add, edit or remove information.
How do I change my Amway ID email?
1. Sign in to your account.
2. Navigate to the My Account page.
3. Click on Login and Security.
4. Select Update email or password.
5. Select Change Amway ID.
6. You can update your email address, using an address that is unique to you.


How to buy something online? Quick guide
1. Choose your search area (Nutrition, Beauty, HomeCare) or go to the search function directly and enter the item name or number.
2. Select the item and click Add to cart.
3. You can continue shopping until all the required products are added to your cart.
4. Once you have added all your products, click the shopping cart or click Go to cart when prompted.
5. Click Checkout.
6. Add your delivery address or choose the desired pickup point.
7. Select your payment method.
8. Review and confirm your order.
9. You will receive an email confirming your order.
Can I plan and save my orders?
Yes, you can! We developed the Wishlist tool to help Customers and ABOs plan and track orders. It allows you to select and monitor products that you may want to buy. It also lets you know if any of your chosen products become unavailable. You can also share your wishlist via social media.
Another way is to keep products in your shopping cart, you can now simply pick up where you left off.
How can I create a wishlist?
You can create a wishlist and add items to it as follows:
1. Locate the product and view the product details.
2. Click the Add to wishlist button.
3. If no wishlist is yet created, type a name for the wishlist and then click Add to wishlist.
4. If a wishlist is already created, select the wishlist and then click Add to wishlist.
To view the contents of a wishlist and add an item to an order:
1. Select My Office, Order History, My Lists.
2. Select the wishlist which contains the products to add to your order.
3. Click Add to My Cart.
Where can I find my invoices?
Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from the Orders Details page which you access via My Office.
Remember that My Office is available only after sign in.
How do I return an order?
Returning an order is straightforward:
1. Sign in to your account and go to My Office.
2. Go to Order History and then Account Orders History page.
3. Locate the order you want to return and click the Order Details link next to it.
4. Click Return Item and follow the instructions.
How can I get a refund?
To get a refund please follow steps below:
1. Sign in to your account and go to My Office .
2. Go to Order History and then Account Orders History page.
3. Locate the order you want a refund for and click the Order Details link next to it.
4. Select the item(s) you wish to return.
5. Select your preferred refund method from the dropdown list (here you can select the option to have a replacement rather than a refund).
6. If you select Bank Transfer, select from an existing bank account for the refund or setup a new bank account.
7. Accept the return policy of goods exchange.
I am a Customer, can I order products online?
Yes, you can order our products directly online. You will need to register to complete an order. There are two ways to do this:
1. On the home page click the Register link in the top right hand corner and select the option to Register as customer. Then follow the step-by-step process to create an account.
2. During checkout. Add your chosen products to the shopping cart and proceed to checkout. You will be asked to register as part of the payment process.
You can also order products offline through your ABO.
Can I track my order?
Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.
Can I remove items from my order?
Yes, as long as you've not confirmed your order you can add and remove items from your basket
Can I cancel my order?
If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation
What should I do if I receive an incorrect item, an item short or additional item?
Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.
What should I do if I receive a damaged item/order?
Unfortuantely it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.

Website navigation

I can't find the information I need on the page. What shall I do?
You need to be signed in to your account to access the full range of information on the site. If you need more help finding information, use the search function at the top of the home page.
Where can I find product deals and promotions?
If you are signed in to your account, you can use the Top Deals link at the top of the home page to discover the latest offers and promotions.
How can I contact Amway Customer Service?
Write to: or call us: 23 02 46 29. You can also click on the Contact Us button at the lower right corner of the page and fill in the Contact form.

Delivery Options & “How to track your parcel”

Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly
Can the delivery country/region be different from the purchase country/region?
No. The delivery country/region must always be the same country/region in which the purchase was made.
How long will my order take to arrive?
Service Order time Lead time BRING Parcel Shop
Parcel Shop All day 4-5 working days
p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.
After you've received the order confirmation, this is the moment you can consider the above lead times.
When will I be able to track my order?
Due to the international cross border shipment from The Netherlands to Norway, your shipment will be traceable upon arrival in Norway. Normally this takes 2 working days. Though after the shipment has been released from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by BRING.
How does parcel tracking work?
There are multiple option to track your order(s)/parcel(s):
  1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the Bring tracking site. There you’ll find the most up to date status.
  2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the Bring tracking site.
  3. You’ll be notified by Bring via email and/or SMS regarding status updates of your parcel(s).
You can also manage your deliveries via the Posten app. You are able to download this app from Google Play or via App Store.
What is the Home Delivery process?
Per selection in the check out process, home delivery is not available and the standard delivery service is Parcel Shop delivery. According to your given address your order will be sent to the nearest Parcel shop.
Via BRING you are able to rebook your delivery to Home Delivery. Do note this involves additional fees which will be charged by BRING to your account.
What is the “Sent to other ABO” process ?
This process is similar to the normal Home Delivery process, only you’ve selected a different recipient.
Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier.
To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.
What is the “Pickup Point Delivery” process?
Parcel Shop delivery is the standard service available. Based on your given delivery address your order will be sent to the nearest Parcel Shop where you can retrieve your order. Your parcel(s) will remain at the pickup point for 14 calendar days before being returned to the Amway Warehouse.
When you go out to collect your parcel(s), you mmight be asked for Identification to match the recipient name on the lable with the one collecting the parcel.

Payment options

Direct Debit
Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Specify debit account data in your “bank account” settings
Credit Card
Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section. Amway accepts the following Credit Cards: Amway accepts Visa®, MasterCard®, .....

Return Support

Is there a charge to return products?
No Amway will pay the costs for the return. Via the installed process we'll provide a shipping label which can be used for the return shipment.